If you are not completely satisfied with your order, Ines Bouwen is happy to offer you the possibility to exchange goods, to receive a gift card or to get a refund for the goods you wish to return. Items that are special orders customized/altered/engraved, have been repaired/re-sized, or have been previously exchanged are not returnable or exchangeable.
After delivery, you have the right to open the package and check your purchase. However, goods must be returned unused, in their original packaging and with the paper security label still attached to the jewel if it was present when unpacking. If the return doesn’t match with these terms, we will not exchange or refund your purchase.
If we receive the goods in perfect condition, we will refund its full value (shipping costs excl., unless the return is due to a wrong delivery) through the payment method that you originally selected. Please note that Ines Bouwen commits to refund your purchase within 30 days. Products on sale cannot be returned or exchanged.
If you wish to return a jewel, please fill in the return form which you can find on the website. You have 15 calendar days to return your purchase from date of delivery.
We offer the possibility to return your order in person through one of our flagship stores in Lier or Gent. However, it is not possible to grant you an immediate refund. If you are not able to come by one of our stores, please return your goods to the following address:
Please note that the customer carries all the shipping costs of the return. You can choose your own shipping method for the return. If you return the goods by using your local postal services, then we advise to ship the parcel by registered mail, insured for its full value. Ines Bouwen strongly recommends to return your purchase using a shipping service with tracking option as you are responsible for the parcel until it reaches us.