By ordering an article at Ines Bouwen, you accept these terms and conditions.
2. Product information and prices
All our prices are in Euro and include VAT. We put a lot of effort and attention in the correct display of prices, models, types, measures, colours, … However, if mistakes were made, we have the right not to deliver these articles. In this case, you will receive a message and the correct information. Sales cannot be combined with discounts.
After placing your order, you will receive a confirmation e-mail with the order details.
If they payment is successful, we ship your package.
We aim to deliver your order within the number of days shown for your country or region below.
Belgium, Netherlands – orders are delivered in approximately 30 business days.
Rest of Europe – orders are delivered in approximately 30 business days.
World – orders are delivered in approximately 30 business days.
If you are not completely satisfied with your order, Ines Bouwen is happy to offer you the possibility to exchange goods, to receive an e-voucher or to get a refund for the goods you wish to return.
After delivery, you have the right to open the package and check your purchase. However, goods must be returned unused, in their original packaging and with the paper security label still attached to the jewel if it was present when unpacking. If the return doesn’t match with these terms, we will not exchange or refund your purchase.
If we receive the goods in perfect condition, we will send you an e-voucher or refund its full value (shipping costs excl., unless the return is due to a wrong delivery) through the payment method that you originally selected. Please note that Ines Bouwen commits to refund your purchase within 30 days.